All DEIF products come with complimentary telephone and online support, where our technical supporters are available to answer product-related questions and help with user-level queries. The support level covers assistance in working with and operating our products along with fault-finding support. Moreover, all technical product documentation is freely available for download from our website. The services included in the basic support level are free of charge.
DEIF is committed to being available to our customers and partners 24 hours a day, seven days a week, to guarantee the highest levels of service and support.
Complimentary support can for instance be:
- Diagnose assistance
- Product selection
- Product configuration
- Operation/setup guidance
- Contact information and office hours for all DEIF offices
- General questions: firstname.lastname@example.org or call +45 9614 9614 (24/7)
- Repair (RMA)—Return Material Authorization